Customer Support

BongoBongo Rules

Please read our full Terms and Conditions for more comprehensive terms that apply.

1. General Rules

1.1. Betting Age Limit: Betting is prohibited for minors (people under 18 years). When we have doubts about a customer's age, we will request a photo ID as proof of age.

1.2. Time of Acceptance of Bets: Bets are accepted only on matches for which the website has placed odds. All bets will be accepted until the advertised kick-off time. If a bet is inadvertently accepted after that time, the bet will be void. In the event of a dispute over timing, the time recorded on the website at placement will govern.

1.3. Bet Confirmation: At kick-off, unconfirmed bets will be automatically cancelled. Only bets for which a confirmation message was shown and the stake deducted from your account are accepted. Please confirm your bet and wait for the on-screen confirmation, then verify your account balance.

1.4. Odds Fluctuations: All odds are subject to fluctuation relative to market dynamics. If you have staked before an odds change, your return will be based on the odds at the time of placement.

1.5. Customer Responsibility: Customers should make themselves aware of all market rules before placing a bet. In any dispute, we reserve all rights to settle bets in accordance with our rules and regulations.

1.6. Settlement or Market Disputes: In the event of any dispute, settlement will refer to the official websites of the relevant league, competition, or football authority. If data is not publicly available, settlement will be made on data from the official competition website or, if unavailable, data transmitted by our Data Providers. Settlement data can be obtained on request from Customer Support.

1.7. Can't find an answer? Contact us via email: support@bongobongo.ug or via Customer Support telephone numbers listed on our website.

2. Market Prices

(Also referred to as Odds)

The house will make available games and odds for as many games as possible. We reserve the right to:

2.1. Delay settlement or void betting if the outcome of a market cannot be verified officially.

2.2. Void any market if a match is reported to be under suspicion of manipulation by our Fraud Detection System.

2.3. Void betting in the case of any obviously incorrect displayed or calculated prices.

2.4. Correct settlement at any time in the case of an incorrect settlement of markets.

2.5. Void any market if the general implied rules of a sport are violated (e.g. unusual period length, counting procedure, or format of a match).

2.6. Void any market if the rules or format of a match differ from our implied information.

3. Accumulators

(Also referred to as Multiples)

Players can accumulate events for higher returns. Combined odds are calculated by multiplying individual odds. If any selection in an accumulator loses, the entire accumulator is lost. There is no limit to the number of matches a customer can accumulate.

4. Match Cancellation

When a match is cancelled or postponed, the odds for that match revert to 1 (stake returned). For accumulators, the remaining selections are calculated and winnings paid.

4.1. If a match is abandoned and will be replayed from the first minute, it is cancelled and a new match ID is generated.

4.2. If a match is abandoned and will be finished, the match ID remains the same.

4.3. If a match is postponed with a rearranged date within 48 hours, the date is changed and the match ID remains the same.

4.4. If a match is postponed with a rearranged date beyond 48 hours, the match is cancelled and a new match ID is generated.

5. Duration

All match markets are based on the result at the end of a scheduled 90 minutes of play unless otherwise stated. This includes any added injury or stoppage time but does not include extra time, penalty shootouts, or golden goals. For friendly matches, markets are settled on the actual result when the game finishes (excluding extra time), irrespective of whether the full 90 minutes is played.

6. Rights

6.1. We have the right not to accept bets from clients who do not agree to our rules.

6.2. We reserve the right to void betting if the market remains open when goals, red/yellow-red cards, or penalties have already taken place.

6.3. We reserve the right to void betting if the market was opened with a missing or incorrect red card.

6.4. We reserve the right to void betting if odds were offered with an incorrect match time (more than 5 minutes).

6.5. We reserve the right to void betting if a wrong score is entered; all markets will be cancelled for the period in which the incorrect score was displayed.

6.6. We reserve the right to void betting if a match is interrupted or postponed and not continued within 48 hours of the initial kick-off date.

6.7. We reserve the right to void betting if team names or category are displayed incorrectly.

6.8. We reserve the right to limit the maximum bet for individual events and to limit or raise the maximum bet for specific persons without explanation.

7. Minimum and Maximum

(Stakes, Winnings, Ticket Size)

We reserve the right to limit the maximum bet for individual events and to limit or raise the maximum bet for specific persons without explanation.

7.1. Minimum Stake: UGX 100

7.2. Maximum Winnings: per user per 24-hour period shall be UGX 100,000,000 (including stake). Maximum winnings per betslip shall also be UGX 100,000,000 (including stake).

7.3. Minimum Ticket Size: 1 selection

7.4. Maximum Ticket Size: 45 selections

8. Withdraw Calculation

8.1. For Single Bets: Winning Amount = Stake × Odds. Example: stake UGX 1,000 at odds 2.3 = UGX 2,300.

8.2. For Accumulator/Multiple Bets: Winning Amount = Stake × Odds1 × Odds2 × … × OddsN.

Important Notes

All winnings may be subject to local withholding tax at the prevailing rate. Any transaction bonus or withholding tax is applied to the Net Win amount only (Winning Amount minus Original Stake).

9. Deposits

9.1. It is the responsibility of the customer to ensure deposits are made through the channels available on our website.

9.2. It is the responsibility of the customer to provide and fill in correct information when completing transaction details.

9.3. Deposits are accepted via MTN Mobile Money and Airtel Money. Click the Deposit menu option once logged in to complete payment.

9.4. Minimum deposit amount: UGX 1000

10. Withdrawals

10.1. All winnings will be automatically deposited into your online betting account.

10.2. To cash out, you must initiate a Withdrawal request.

10.3. Click the Withdraw button and specify the amount and the mobile money account you want to withdraw to.

10.4. Withdrawals will be sent only to the primary mobile phone number provided when opening your account.

10.5. Minimum withdrawal amount: UGX 2000

11. Football Rules

General

Football bets are accepted on regular time, which includes injury/stoppage time appointed by the referee. Events during added time are recorded at the 45th or 90th minute.
If a match is interrupted and not completed within 12 hours of the scheduled start time, all unsettled bets on undetermined markets will be void.
If a match is postponed or delayed by more than 36 hours, all bets will be void.
If the match format/regulation is changed without prior notice and does not correspond to bet conditions, bets are void. Exception: if overall match length remains 90 minutes, match bets stand but half-specific bets are void.
If home and away teams are mistakenly swapped, all bets will be void — unless the match is played at a neutral venue.

Pre-Match Market Settlement

11.1. Match Result (1X2 / WIN): Settled on the result at the end of 90 minutes including injury time.

11.2. 1st Half – Both Teams To Score: Settled as 'Yes' if both teams score in the first half; 'No' if either team fails to score.

11.3. 1st Half – Correct Score: Settled on the score at half time including injury time.

11.4. 1st Half – Odd/Even Goals: Settled on goals scored in the first half including injury time. Zero goals = Even.

11.5. 1st Half – Total Goals: Settled on goals scored in the first half including injury time.

11.6. 2nd Half – Win (1X2): Settled on the team scoring the most goals in the second half including injury time. First-half goals are irrelevant.

11.7. 2nd Half – Both Teams To Score: Settled on second-half scoring only.

11.8. 2nd Half – Total Goals: Settled on goals scored in the second half including injury time.

11.9. Both Teams To Score: Settled as 'Yes' if both teams score in 90 minutes; 'No' if either fails to score.

11.10. Correct Score: Settled on the full-time score including injury time.

11.11. Double Chance: Home Win or Draw / Home Win or Away Win / Draw or Away Win.

11.12. Draw No Bet: Settled on the team winning in 90 minutes. If the match finishes as a draw, bets are void.

11.13. First Team To Score: Team scoring the first goal in 90 minutes. If the match ends 0-0, 'None' is the winning selection.

11.14. Last Team To Score: Team scoring the last goal in 90 minutes. If the match ends 0-0, 'None/No Goal' is the winning selection.

11.15. Goals Home/Away Team: Exact number of goals scored by the stated team in 90 minutes.

11.16. Half Time: Team leading at half time including injury time.

11.17. HT/FT: Result at both half time and full time.

11.18. Odd/Even Goals: Goals scored in 90 minutes including injury time. Zero goals = Even.

11.19. Next Team To Score: Team scoring the next goal after bet placement. If no goal is scored before full time, 'No Goal' wins.

11.20. Total Corners: Over/Under total corners taken in the game.

11.21. Total Goals: Goals scored in 90 minutes including injury time.

11.22. Anytime Goalscorer: Settled on goalscorers in 90 minutes including injury time. Bets on non-fielded or bench players are void. Own goals do not count.

Statistical Bet Settlement — Event Timing

Throw-in: recorded at the moment of the actual throw.
Foul: recorded at the moment of the resulting penalty or free kick.
Goal kick: recorded at the moment the kick is taken.
Corner: recorded at the moment of the actual corner kick.
Offside: recorded at the moment the resulting free kick is taken.
Goal: recorded at the moment the ball crosses the goal line.

Cards & Disciplinary

Penalties cancelled by the referee (including VAR) are not counted. Awarded but unconverted penalties are counted.
A player is considered sent off only if on the pitch at the time of the violation. Cards shown to bench players or staff are not counted.
For caution-related bets, a red card from two yellows counts only as the first yellow card.

Settlement Sources

Primary: https://www.whoscored.com
Secondary (if primary unavailable): https://www.flashscore.com
If neither source provides data, the company may settle based on internal sources.
A player's statistical data is valid if they participated for more than one second.

12. Tennis Rules

General

All match bets are valid until the end of the tournament. If the tournament is cancelled or interrupted and not finished, bets are void.
Court surface information is indicative only. A change of surface, venue, or indoor/outdoor does not void bets — all bets stand.
If a match is delayed or postponed for any reason, all bets stand until the end of the match or tournament.
If a super tie-break decides the final set, it counts as a set consisting of one game.

Player Retirement / Disqualification

If a player retires or is disqualified and at least one set is fully completed: Match Winner bets and all previously settled bets stand. Handicap bets on games are void regardless of score.
If the first set is not completed: only bets with already-determined outcomes stand. All other bets are void.

Examples

Example 1: Match Nadal vs Federer abandoned at 1:0 (6:2, 0:3) — Nadal retires.

Bets on Nadal (-2.5), Federer (+2.5), Over/Under 21.5, Set Betting 2-0/2-1/1-2: void.
Bets on 1st Set result, Match Result, Set Betting 0-2: settled as winners/losers.

Example 2: Match Nadal vs Federer abandoned at 1:1 (6:4, 0:6, 0:1) — Nadal retires.

Federer (+3.5): win. Nadal (-3.5): loss (could not win regardless of remaining play).
Over/Under 21.5: settled (any natural conclusion would have produced 22+ games).
Set Betting 2-1 / 1-2: void.

Example 3: Match abandoned at 0:0 (4:4) — Nadal retires.

1st Set Over/Under 9.5: settled (any conclusion would have produced 10+ games).
All other undetermined bets: void.

Team / Doubles Competitions

If a competitor is replaced in team competition, bets on match outcome and qualifying stand.
If a nominated doubles player is replaced, bets on that pair are void.

Settlement Sources

ATP: https://www.atptour.com
WTA: https://www.wtatennis.com
ITF: https://www.itftennis.com
Grand Slams: official tournament sites (US Open, Wimbledon, Roland Garros, Australian Open)

13. Football In-Play Rules

(Also referred to as LIVE Football)

FT = Full time: 90 minutes including injury time. HT = Half time: first 45 minutes including injury time at end of first half.

All in-play market settlement rules mirror the pre-match Football Rules (Section 11) above. The same scoring, timing, and statistical event definitions apply.

13.1. 1st Half – Both Teams To Score: 'Yes' if both teams score in the first half; 'No' otherwise.

13.2. 1st Half – Correct Score: Settled on the score at half time including injury time.

13.3. 1st Half – Odd/Even Goals: Goals in the first half. Zero = Even.

13.4. 1st Half – Total Goals: Goals in the first half including injury time.

13.5. 2nd Half – Win (1X2): Team with most goals in second half including injury time. First-half goals are irrelevant.

13.6. 2nd Half – Both Teams To Score: Second-half scoring only.

13.7. 2nd Half – Total Goals: Goals in the second half including injury time.

13.8. WIN (1X2): Team winning in 90 minutes including injury time.

13.9. Both Teams To Score: 'Yes' if both teams score in 90 minutes; 'No' otherwise.

13.10. Correct Score: Score at full time including injury time.

13.11. Double Chance: Home Win or Draw / Home Win or Away Win / Draw or Away Win.

13.12. Draw No Bet: Winner in 90 minutes; void if the match finishes as a draw.

13.13. First Team To Score: Team scoring the first goal. 0-0 = 'None'.

13.14. Last Team To Score: Team scoring the last goal. 0-0 = 'None/No Goal'.

13.15. Half Time: Team leading at half time including injury time.

13.16. HT/FT: Result at both half time and full time.

13.17. Odd/Even Goals: Goals in 90 minutes. Zero = Even.

13.18. Next Team To Score: Team scoring the next goal after bet placement. 'No Goal' if no goal before full time.

13.19. Total Corners: Over/Under total corners in the game.

13.20. Total Goals: Goals in 90 minutes including injury time.

14. Cricket Rules

General

If a match is not completed within 48 hours of the scheduled time due to external factors, all bets are void — except where the outcome was already determined under official competition rules.
If a match is cancelled or postponed by more than 48 hours, all bets are void.
Match winner bets are settled per official competition rules.
In weather-affected matches, settlement is based on the official result. If no official result is declared, all bets are void.
If no official result determines a winner, dead-heat rules apply.
If a bowl-off or super over determines the winner, bets are settled accordingly.
If the match is decided by a coin toss, all bets are void.
If the official result is a win by forfeit or similar, all Match Winner bets are voided.

Totals & Player Markets

Limited overs: for totals to stand, at least 80% of scheduled overs per innings must be bowled, unless the outcome is already determined.
First-class/Test matches: the entire match counts. For a draw, at least 200 overs must be bowled for bets to stand.
Limited overs — top batter/bowler bets: at least 40% of scheduled overs per innings must be bowled, unless all out or target reached. Otherwise bets are void.
Settlement uses all deliveries — both legal and illegal.

Settlement Sources

Primary: https://www.espncricinfo.com
Secondary: https://www.cricketworld.com
Indian domestic leagues: https://cricheroes.com

15. MMA Rules

General

All bets are settled on the initial official result. Post-fight changes (protests, doping, etc.) are not considered.
If the number of rounds changes, bets on the fight result and winning method stand. Bets on number of rounds are void, except where the outcome was already determined.
If the fight is cancelled, all bets are void.
If the fight is declared 'No Contest', bets are void (except bets with already-determined outcomes).
In the event of a draw, all bets are void.
Winning methods: Judge's Decision (DEC), KO, TKO, Technical Decision (TD), Disqualification (DQ), Submission (Sub), or opponent refusal.

Rounds Total

Total 0.5 is settled as Over if the round is fully completed.

Settlement Sources

Primary: https://www.tapology.com
Secondary: https://www.sherdog.com
Some events may use broadcast streaming sources.

16. UFC Rules

General

All bets are settled on the initial official result. Post-fight changes (protests, doping, etc.) are not considered.
If the number of rounds changes, bets on fight result and winning method stand. Bets on number of rounds are void, except where outcomes were already determined.
If the fight is cancelled, all bets are void.
If the fight is declared 'No Contest', bets are void (except bets with already-determined outcomes).

Rounds Total

Total 0.5 = half of a 5-minute round = 2 minutes 30 seconds. If more than 2:30 has elapsed, the 0.5 total is Over. If the fight ends exactly at 2:30, the bet is void.

Winner by Points

A win by points means a judge's decision: Unanimous, Split, or Majority Decision. In the event of a draw, bets are settled as losing.

Winning Method

Win inside the distance: KO, TKO, Technical Decision (TD), DQ, or opponent refusal.
Win by points: Unanimous, Split, or Majority Decision.
Draw: Unanimous Draw, Majority Draw, Split Draw, or Technical Draw.

End of Fight / Round Bets

If the fight ends between rounds, the round that just ended is counted.
A points win after all rounds does not equal a win in the last round (for 'Win in Round' markets).
For Technical Draw or DQ, the last completed round is counted.
'Full Fight' is settled as a win if all rounds are completed.

KO / TKO / DQ

Knockout: any legal strike or combination that renders the opponent unable to continue.
TKO: referee stops the fight; ringside physician stops the fight due to injury; or the fighter's corner stops the fight.

Submission

A fighter visibly taps the floor or opponent with a hand or foot, OR verbally submits to the opponent or referee.

Settlement Sources

Primary: https://www.ufc.com (Events > Past > Event > Fight)
Secondary: https://www.tapology.com