How to request a withdraw

How to Request a Withdrawal

ZERO DEPOSIT or WITHDRAWAL fees by BONGOBONGO – mobile service provider MTN or Airtel may charge you.

  1. Log into the Bongobongo site using your username and password

  2. Select the option for WITHDRAW

  3. Enter the amount you wish to withdraw (minimum is UGX ONE Thousand, UGX 1,000/=)

  4. Enter your MTN or Airtel Mobile money phone number. By default, we will display the number which is registered in your profile. You can edit the number to modify.

  5. Click on the correct button for your network – either MTN or Airtel

  6. Zero fees – charged by us.


A) You must enter YOUR PRIMARY mobile phone number which is on your account, and the money will be sent to that phone number.

B) Withdrawals can be requested at any time, and we will endeavour to process immediately or within 30 minutes of the request. Our average withdrawal processing time is around 10-15 minutes depending on the response from the MTN and Airtel networks.