Responsible gaming

Responsible gaming

Responsible Gambling Bongobongo Commitment Preventing Underage Gambling Parental Controls Limiting the Amount you can Spend each Day/ Week Keeping track of your transactions Staff training and Awareness Staying in Control Self Exclusion Help and Advice

Bongobongo Commitment


Gambling is an exciting adult leisure pursuit and, at Bongobongo Uganda, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers.

Preventing Underage Gambling


Gambling whilst under the age of 25 is a criminal offence and Bongobongo takes its responsibilities to prevent access by under-18s very seriously indeed. Appropriate age verification checks are carried out across all our businesses.

Parental Controls


Bongobongo uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our on-line services. Nevertheless, we recommend that parents and guardians who use a family shared computer to install filtering software in order to restrict internet access to children and minors.

There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet: – filtering software that protects children from inappropriate web content. – a filtering software which allows parents to add their own sites to block. – a website which is co-funded by the European Union and provides comprehensive information about internet filter software and also offers a free test version.

If you know someone under the age of 18 who is registered with Bongobongo, please contact us immediately here.

Limiting the Amount you can Spend each Day / Week


We offer a Deposit Limit facility to enable you to limit the amount of money that you are able to deposit online into your account on either a daily or a weekly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request. To change your deposit limits click on "my account" and then on the "details" tab.

Keeping track of your transactions


You can easily access a full history of transactions, withdrawals and deposits through the "My Account" section. Your balance is always available through "My Account" and from the Bongobongo home page. You can view your transaction history online for the current and previous year. For other transactions, please contact Customer Services.

Staff training and Awareness


All our management and customer service staff receive awareness training on problem gambling issues.

Staying in Control


Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling

If you are concerned that gambling may have taken over your (or someone else"s life) then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer "yes" to these questions, the more likely you are to have a serious gambling problem.

Self Exclusion


Self Exclusion is a facility that we offer to help those customers who feel that their gambling is out of control and want our assistance to help them stop. By entering into a self-exclusion agreement with Bongobongo, you will be prevented from using your account for a specific period, as determined by you, of between 6 months and 5 years.For more information, please read our Self Exclusion article.

Help and Advice


Customers who believe they have a gambling problem are urged to seek help. If you need to talk to someone about problem gambling then contact:

If you live in the UK and need to talk to someone about problem gambling then contact GamCare: GamCare is a registered charity that provides confidential telephone and online support and counselling to anyone who is affected by problem gambling. The GamCare National Helpline can be contacted on freephone number 0808 8020 133 (free calls from all UK landlines and most major mobile networks) everyday from 8am to midnight. Alternatively, visit Gamcare.

Gambling Therapy provides online, multi-language, support and advice. For more information, visit Gambling Therapy.

Gamble Aware offers more information on responsible gambling. Please visit their website: Gamble Aware.