Help / FAQ

Customer Support

FORGOT YOUR PASSWORD? Click here to RESET. Enter your telephone number and request a NEW CODE to be sent to you via SMS.

WhatsApp

• 0780 39 29 39 (MTN) WhatsApp
• 0785 41 73 31 (MTN) WhatsApp

Airtel

• 0706 98 08 90 (Airtel)
• 0702 88 75 46 (Airtel)
• 0753 22 39 94 (Airtel)
• 0704 57 28 97 (Airtel) - Northern and Eastern
• 0702 88 75 47 (Airtel) - Northern and Eastern

MTN

• 0779 42 07 23 (MTN)
• 0785 41 73 31 (MTN)
• 0787 03 95 22 (MTN) - Central
• 0782 90 13 40 (MTN) - Western

Office Fixed Line – 8:00 AM–5:00 PM

• 0778 66 05 33 (MTN)
• 0704 57 28 97 (Airtel)

Customer Care E-mail

• help@bongobongo.ug

Betting with us is very easy; simply follow the steps explained below:

1. Join
2. Deposit Money
3. Place Bets
4. Withdraw Money

1. Join Bongobongo Uganda

1. Visit our registration page; http://www.bongobongo.ug/register
2. Complete the registration form that appears by entering your phone number, national ID, and select a password of your choice.

2. Deposit Money into your Betting Account

Using Mobile Money (Available to MTN Uganda Mobile Money or Airtel Money Registered Phone Lines only)

• Log into your Bongobongo account.
• Click the Deposit button at the top of the screen. Or click the + sign on your balance.
• Select DEPOSIT.
• Enter the Amount (Minimum = UGX 1,000 and Maximum = UGX 4,000,000).
• Click on DEPOSIT.
• Then check your phone. A deposit pop up window will be sent to your phone.
• Enter your Mobile Money PIN to confirm the deposit.
• A Deposit confirmation message will be sent to your phone after you have submitted the deposit.
• The balance should be updated instantly in your betting account. Sometimes, due to delays from the network, the deposit may be delayed. In case of delay, refresh any page after approx 10 minutes and check for the balance update. Otherwise call or message our Customer Care numbers or email.

Airtel Mobile money deposit can also be done from the phone. Note: Please note that you must only deposit from the Airtel line which is registered under your BONGOBONGO account.

1. From your phone, dial *185# to access your Airtel Money Menu
2. Select option 4 (Pay bill)
3. Select option 9 (Others)
4. Enter Business number 555881 (for Bongobongo)
5. Enter Amount you wish to deposit. There is no minimum, but we recommend 1,000 shillings
6. Enter Reference/Reason for payment: <>
7. Select 1 Confirm your payment
8. Enter your Airtel Money PIN
9. Wait for the Confirmation Message

Note: When you place a deposit, a charge may be deducted by your service providers whether it is MTN or Airtel.

3. Place Bets

Place Bets

• Log into your Bongobongo account.
• Click on the bet ODDs of the game you would like to BET on the selected game and ODDs will appear on the BETSLIP, at the bottom of the screen.
• If you want to have more than one game in a BETSLIP, keep selecting different match bet ODDs to add to your BETSLIP.
• Once you have added the last game on your BETSLIP, click on the BETSLIP.
• Choose your stake and click PLACE BET to submit your bet.
• A bet confirmation message will be shown on your screen after you have submitted the bet.
• Click on Bets on the bottom right of the screen to view all placed bets.

4. Withdraw Money from your Betting Account

Through Mobile Money (Available to MTN Uganda Mobile Money or Airtel Money Registered Phone Lines only)

• Log into your Bongobongo account.
• Click the Account B-button at the bottom of the screen.
• Click WITHDRAW.
• Enter the amount you wish to withdraw from the available account balance (Minimum = UGX 1,000 and Maximum = UGX 4,000,000).
• Click WITHDRAW.
• You will receive funds into your selected mobile money wallet shortly.