Help / FAQ

Customer Support

WhatsApp

• 0780 39 29 39 (MTN) WhatsApp
• 0785 41 73 31 (MTN) WhatsApp
• 0704 57 28 97 (Airtel) WhatsApp

Airtel

• 0706 98 08 90 (Airtel)
• 0702 88 75 46 (Airtel)
• 0753 22 39 94 (Airtel)
• 0704 57 28 97 (Airtel) - Northern and Eastern
• 0702 88 75 47 (Airtel) - Northern and Eastern

MTN

• 0779 42 07 23 (MTN)
• 0785 41 73 31 (MTN)
• 0787 03 95 22 (MTN) - Central
• 0782 90 13 40 (MTN) - Western

Office Fixed Line – 8:00 AM–5:00 PM

• 0778 66 05 33 (MTN)
• 0704 57 28 97 (Airtel)

Customer Care E-mail

• [email protected]

Betting with us is very easy; simply follow the steps explained below:

1. Join
2. Deposit Money
3. Place Bets
4. Withdraw Money

1. Join Bongobongo Uganda

Online Betting

1. Log on our Website; http://www.bongobongo.ug
2. Click REGISTER at the top of the website
3. Complete the form that appears
4. A registration confirmation will be sent to your email

2. Deposit Money into your Betting Account

Using Mobile Money (Available to MTN Uganda Mobile Money or Airtel Money Registered Phone Lines only)

1. Log into your Betting Account.
2. Select DEPOSIT menu at the top of your Betting Account
3. Select MTN or Airtel mobile money
4. Follow the Instructions
5. A Deposit REQUEST message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
6. Enter your Mobile Money PIN to confirm deposit
7. A Deposit confirmation message will be sent to your phone after you have submitted the deposit

3. Place Bets

Place Bets ONLINE

1. Log into your Betting Account.
2. Click on the Bet ODDs of the game you would like to BET on
3. The Selected Game and ODDs will appear on the BETSLIP/Ticket, on the right hand side of your Betting Account
4. If you want to have more than one game in a BETSLIP/TICKET, keep selecting different Match Bet ODDs to add to your BETSLIP/TICKET
5. Once you have added the last game on your BETSLIP/TICKET, Click NEXT,
6. Then click PLACE BET or BET NOW to submit your Bet
7. A BET confirmation message will be sent to your phone after you have submitted the BET

4. Withdraw Money from your Betting Account

Through Mobile Money (Available to MTN Uganda Mobile Money or Airtel Money Registered Phone Lines only)

1. Log into the Bongobongo portal.
2. Click on the option to WITHDRAW
3. Check the maximum amount which you can withdraw.
4. Enter the amount you wish to withdraw from the available account balance.
5. Enter the MTN or Airtel mobile money where you wish the money to be sent to.
6. Click on the MTN or Airtel green buttons (depending on the mobile network)
7. The Bongobongo team will be notified to approve your withdrawal, usually within an hour (maximum).
8. You will receive funds to your selected mobile.